Underworld Ascendant

UA Fulfillment Update
over 3 years ago – Sat, Sep 19, 2020 at 06:09:34 PM

Hey UA Backers!

Just an update on fulfillment, as we had previously stated we were anticipating a Mid-September delivery date. Unfortunately, we had a hiccup in manufacturing regarding duplicating the master disks. Once this issue is resolved, FanGamer can finish manufacturing and packaging orders. We expect this delay to push our delivery date to Mid-October, though we are still waiting to hear confirmation about the successful duplication of these disks to ensure this timeline.
FanGamer is still going to be reaching out to backers to update addresses if need be, we will let backers know when to be on the lookout for that email.
Thank you for your patience,

Otherside Entertainment

Physical Rewards Update
almost 4 years ago – Mon, Jul 13, 2020 at 09:02:27 PM

Hey UA Backers!

Thank you for being patient in the fruition of this project! It's been a crazy year so far, but we are glad to say that we are taking our final steps in UA fulfillment.

The last of the UA figurines have been hand painted, and are getting sent off to FanGamer for fulfillment. FanGamer is currently in the process of manufacturing physical rewards, they'll then be packaged and sent off to your doorsteps. We are currently expecting an ETA of mid-September. FanGamer will be contacting backers to make any last minute changes to their shipping addresses. Please be on the look out for this email, and we encourage you to verify with them that they have the correct shipping address even if you contacted OSE to have it updated at the end of 2019. 

If you have any questions, comments or concerns please feel free to send us an email at [email protected].

Thanks again for your support in this campaign,

Otherside Entertainment

KS Update: Shipping Addresses & Physical Goods (Nov 2019)
over 4 years ago – Mon, Nov 11, 2019 at 10:38:13 PM

Hi everyone,

This is a FINAL reminder for all backers receiving physical goods to review your shipping address on BackerKit. 

https://underworld-ascendant.backerkit.com/

To log into the UA BackerKit, you need to use your 2015-Kickstarter email and password credentials to review your account status. If you updated your email and/or password since 2015, you may need to contact us at [email protected] to update our internal records.

If you need to update your shipping address, please email [email protected] with your Underworld Ascendant backer # (available on your Kickstarter account) and what you would like your new address to be. This is VERY important, since once we submit our final addresses to Fangamer, you will need to contact Fangamer to have it changed, if it's not too late.

To check on the status of any goods you are receiving, both physical and digital, please refer to our Live-Tracking Kickstarter Sheet here:
https://docs.google.com/spreadsheets/d/1ErSXSN7hdDP-8kfw7SUEqywIy011W1IGQO9kuFrAJsE/edit#gid=0

We will send out another update when we have a timeline confirmation from our manufacturer, Fangamer. At our last correspondence, we have sent over all the materials and physical goods necessary for production.

Cheers,

The OtherSide Team

Update 4.2 for PC, Mac&Linux Release on Steam, PS4/Xbox One Updates, KS Update (Aug 2019)
over 4 years ago – Tue, Aug 20, 2019 at 01:18:24 AM

Hi everyone,

We just pushed our PC hotfix 4.2 on Steam and released Mac & Linux versions for all backers and players!

 Read the hotfix notes here.

As a reminder, your full game Steam key and digital rewards are available through BackerKit. If you have trouble logging into your BackerKit account, please contact us at [email protected] with your UA backer # and any other applicable information. Note that some digital rewards are still pending distribution.

Physical rewards are still on hold as we send over the digital game to Fangamer for the physical discs and as we wrap up editing the Making of Underworld Ascendant DVD. Once we get an updated timeline from Fangamer, we will update all backers on the status of their physical rewards. We appreciate your patience as we work on this. You can live track the status of all Kickstarter rewards here.

We are still working on a PS4 and Xbox One hotfix. We are aiming to make these available later this week or early next week!

As always, if you want to check in on our progress on a weekly basis, feel free to join us on our forums and skim through our Weekly Updates.

Cheers,

The OtherSide Team

Update 4, PS4 Launch, and KS Update (June 2019)
almost 5 years ago – Thu, Jun 20, 2019 at 09:57:56 PM

Hello everyone,

Update 4 is now live for Underworld Ascendant!

This update includes more performance improvements, additional NPCs and narrative quests, added areas, and more. You can read the full build notes here on Steam.

In addition to Update 4's launch, Underworld Ascendant is now available on PS4! Watch the updated console trailer here:

Our release on Xbox is coming soon! We will share an update as soon as it is available.

For Kickstarter goods, we are still on track to begin the physical shipment of goods in the next few weeks. You can track the status of all rewards here. 

Additional Kickstarter content, such as certain digital rewards, will continue to be rolled out when they are ready. This includes the Game Art portfolio, the Making of DVD, and the Game Manual.

To access your currently available digital rewards, remember to log into BackerKit with your Kickstarter credentials to access your Digital Downloads for your Steam keys. If you are having issues logging into your BackerKit, please contact us at [email protected]. 

Our next step is finishing up our Mac and Linux ports for our backers and for general release. The Mac and Linux versions will contain all of the improvements brought from Update 4. We have been working closely with our external porter while we made adjustments to Update 4 to make sure we stayed on track for our PC and console releases. 

When we have more to share, we will post another update. If you want to check in on our progress on a weekly basis, feel free to join us on our new forums and skim through our Weekly Updates.

Cheers,

The OtherSide Team